Customer Support Agent – Romanian language

About The Company: Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, i. Gaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

About The Job

We’re seeking a Chat Support Specialist – Romanian language to join our dynamic i. Gaming team in Belgrade. In this role, you will be the first point of contact for Romanian-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities

Respond promptly and professionally to player inquiries via live chat Resolve customer issues related to accounts, deposits/withdrawals Ensure compliance with i. Gaming regulations and responsible gaming policies Maintain accurate logs and follow up on unresolved queries Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements

Good command of Romanian language (minimum B2) Good command of English language (minimum B2) Previous experience in customer support, ideally within i. Gaming, is a strong plus Excellent typing, communication, and problem-solving skills Ability to work independently, manage time effectively, and stay focused during night shifts Familiarity with CRM/chat platforms is a plus Benefits What We Offer: Competitive salary with attractive commission structure Top-tier training provided by industry-leading experts Opportunity to grow within a fast-expanding international company Positive and supportive team environment Comfortable office space in central Belgade Happy hour Private healthcare plan Location: Belgrade, Serbia (On-site), office-based Employment Type: Full-time Ready to apply?

If you're enthusiastic, customer-focused, and fluent in Romanian, we'd love to hear from you.