IT Application Functional Support

Your future scope of responsibility will cover:

Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination

Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user

Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause

Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents

Utilizing application logs and database queries (basic level) for troubleshooting

Partnering with technical support teams to ensure timely resolution

Identifying recurring functional issues and proposing permanent solutions (process or system improvements)

Developing the documentation and contributing to a knowledge base of best practices