Veterinary Client Service Representative

🐾 Veterinary Client Service Representative (CSR) Wanted! 🐾

Love animals? Thrive on helping people? Enjoy creating exceptional experiences for both pets and their humans? If that sounds like you, keep reading. 👀

We're looking for a full-time Client Service Representative (CSR) who brings positive energy, outstanding customer service skills, and a genuine passion for helping pets and their families. As the first and last impression of our hospital, you'll play a vital role in creating a welcoming, compassionate, and efficient experience for every client who walks through our doors.

If you're the kind of person who can juggle phone calls, appointments, client questions, and puppy cuddles—all while keeping a smile on your face—you'll fit right in.

✨ What You'll Be Doing

As a key member of our veterinary team, you'll:

• Greet clients and patients warmly and professionally upon arrival. • Create a welcoming and positive first impression for every pet and pet parent. • Schedule appointments efficiently while helping clients find the best care options for their pets. • Answer incoming phone calls, emails, and text messages with professionalism, empathy, and accuracy. • Check clients in and out, process payments, and review invoices. • Explain hospital services, policies, treatment plans, wellness programs, and preventative care recommendations. • Assist clients with medication refills, appointment reminders, and follow-up communications. • Maintain accurate client and patient records within the practice management system. • Coordinate communication between veterinarians, technicians, assistants, and clients. • Handle client concerns and resolve issues with compassion and professionalism. • Educate pet parents on preventive care, wellness visits, vaccination schedules, and hospital resources. • Support the medical team by ensuring client information is accurate and complete before appointments. • Manage daily appointment flow and help maximize schedule efficiency. • Assist with administrative tasks including filing, data entry, inventory support, and record management. • Help maintain a clean, organized, and welcoming reception area and lobby. • Build lasting relationships with clients through exceptional service and personalized care. • Advocate for every pet and family by ensuring they feel heard, supported, and cared for throughout their visit.

🌟 Who You Are

You're not just looking for a job—you want to make a difference every day.

You have:

• A minimum of 2 years of customer service experience required. • Previous veterinary, animal care, medical office, or client service experience preferred. • Excellent communication and interpersonal skills. • Strong multitasking abilities and attention to detail. • The ability to remain calm, compassionate, and professional in fast-paced or emotional situations. • Experience handling multiple phone lines, scheduling software, and computer systems. • Strong organizational and time management skills. • A positive attitude and team-first mindset. • A genuine love for animals and the people who love them. • The ability to provide exceptional service while maintaining accuracy and efficiency.

🎉 Why You'll Love It Here

• Competitive compensation (depending on experience) including base pay and 401(k) match. • Comprehensive health and wellness benefits that start on day one. • Flexible work schedules to support your life outside of work. • Paid Time Off (PTO) because we truly believe in a TREAT YOURSELF mentality. • A BIG focus on learning and growing with opportunities for professional development. • Mentorship and real career growth opportunities. • A supportive team culture where your contributions matter. • And the little (big) things, like comfy scrubs, four-legged coworkers, and lots of adorable patients.

🐾 Ready to Join the Pack?

If you're a Client Service Representative who wants to create meaningful connections, support exceptional veterinary care, and make a real impact on pets and their families every day, we'd love to meet you.

Apply today and help us make tails wag, purrs louder, and lives better. 🐾❤️

Questions? Contact our clinical staff recruiter at ashley@obrienvetgroup.com .