Job description
Responsibilities
- Quality Assurance, After-Sales, and Training
- Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.
- Oversee warranty parts handling, audits, and technical/service training programs to strengthen distributor capabilities and improve service efficiency.
- Partner with general distributors to monitor, analyze, and report product quality issues, providing timely feedback and driving continuous product improvement.
- Coordinate and resolve after-sales service claims between regional headquarters and distributors, ensuring prompt resolution and minimizing customer complaints.
- Spare Parts Sales and Management
- Manage the end-to-end process of after-sales spare parts and accessories, from ordering to execution, to secure timely supply and optimize operational performance.
- Monitor and analyze spare parts inventory turnover at general distributors, providing actionable recommendations to reduce holding costs, improve availability, and increase customer satisfaction.
Qualifications
- Bachelor's degree or above in Engineering (Vehicle/Mechanical/Automation or related).
- At least 5 years of relevant work experience; experience in automotive after-sales service management is preferred.
- Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus).
- Strong English communication; Chinese language ability is an advantage.
- Adaptable, with good teamwork and interpersonal skills.