Customer Service Representative / Sales Associate, Telecommunications (m/f/d/x)

Deutsche Telekom Privatkunden-Vertrieb GmbH We are the face of Telekom. Our job is to inspire and advise customers; with us, you can experience innovation firsthand. Are you open to technology—and to people, of course? Then come join us! We offer plenty of opportunities. Job Description As a Sales Representative Shop (m/f/d) , you are the first point of contact for our customers, delivering an outstanding shopping experience through professional consultation and customer-focused sales.

With your strong customer orientation, you actively contribute to the success of the shop and the achievement of sales targets. You provide professional advice on telecommunications products, tariffs, and services while identifying solutions tailored to customer needs You identify customer needs and leverage cross-selling and up-selling opportunities to maximize sales performance You manage the entire sales process, from customer consultation to the successful completion of sales and contracts, including professional transaction handling You respond to customer inquiries professionally and ensure a high level of customer satisfaction through excellent service You support product presentation and help maintain an attractive and welcoming shop environment You work closely with your team and actively contribute to achieving shared sales goals through initiative and a strong sense of responsibility Requirements You have completed vocational training or hold a comparable qualification, along with initial professional experience in sales, customer service, or face-to-face customer consulting.

Furthermore, you are characterized by detailed knowledge, specialized expertise, and the following skills: Proven experience in customer consulting and customer-focused sales Strong sales skills with a proven ability to successfully close deals Excellent customer focus and communication skills Good knowledge of telecommunications products and digital solutions Experience working with point-of-sale (POS) systems and handling sales transactions professionally Strong teamwork skills combined with initiative, reliability, and a high level of personal responsibility Preferred qualifications: Additional foreign language skills, especially English Interest in digital trends and smart home solutions Initial experience in complaint and claims management Your application may be processed by external service providers in Germany.

Applications for positions outside Deutsche Telekom AG may also be processed by recruiters in other European countries. This also applies to the processing of applications at subsidiaries of Deutsche Telekom AG. Therefore, the following note applies to our civil servants: You are not required to include documents relevant to your personnel file—in particular, civil service performance evaluations—with your application.

However, you are free to provide these documents voluntarily. This position is also available on a part-time basis. People with severe disabilities will be given priority consideration if equally qualified.