Job description
We’re seeking a forward thinking individual to help shape the future of our IT Service Management ecosystem using Service. Now. As MISO’s Service. Now ITSM Specialist, you’ll design, optimize, and govern end to end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality.
You’ll translate business needs into intelligent, scalable solutions by leveraging deep knowledge of the Service. Now platform, workflow orchestration, and modern integration patterns. You’ll work closely with teams to continuously refine workflows, reduce friction, and maximize the value of emerging automation technologies across the organization.