Job description
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Manage relationships with key bulk water customers to ensure high service levels and customer satisfaction. * Oversee the installation, maintenance and performance of water metering systems, ensuring metering accuracy and data reliability. * Provide technical support on water metering, billing, and operational issues while coordinating timely resolution with internal teams.
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Monitor water consumption, service performance, and operational data, preparing reports and recommendations for continuous improvement. * Coordinate with operations, metering and customer service teams to ensure uninterrupted service delivery. * Ensure compliance with ISO standards, Health & Safety regulations and company operational policies.
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Maintain accurate technical documentation, customer records and support customer engagement initiatives.
Requirements
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Bachelor's degree in Mechanical Engineering, Civil Engineering, or a related discipline. * Minimum 9 years' experience in key account management, water distribution systems, or utility operations. * Strong knowledge of water distribution networks, bulk water operations, and smart metering technologies. * Proven skills in customer relationship management, technical problem-solving, data analysis, and reporting.
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Fluent in English (written and spoken); Arabic is preferred.