U.S. Based Contact Center Service Design Lead

Are you passionate about designing service experiences that empower employees and elevate customer outcomes?

Delta Defense is seeking a strategic and hands-on leader to shape the end-to-end advisor experience within our contact center. This role sits at the intersection of operations, process design, and strategy—ensuring that workflows, systems, policies, and expectations align to create a frictionless and scalable service model.

This is a headquarters based role. For those opting for a hybrid schedule, this involves working in-office three days a week. Applicants outside a reasonable commuting distance must be willing to relocate.