Customer Support Agent – Spanish language

Customer Support Agent – Spanish language Workanova, Belgrade, Serbia (On-site,office based) About The Company: ABOUT THE COMPANY: Worka. Nova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, i. Gaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB

We’re seeking a Customer Support Specialist – Spanish Language to join our dynamic i. Gaming team in Belgrade. In this role, you will be the first point of contact for Spanish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Responsibilities

• Proficient interaction with a variety of online systems
• Provide accurate, valid, and complete information by using the right methods/tools
• Effectively respond to customer requests and questions by chat and emails
• Deal with and help resolve any customer complaints
• Following operational procedures in every contact with the customer Requirements
• Fluent-level in Spanish (spoken and written).
• Strong proficiency in English (spoken and written).
• Previous experience in customer support, preferably in i. Gaming, online entertainment, Fintech, or similar industries.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, shift-based office environment.
• Strong problem-solving and multitasking abilities.
• Good computer literacy and ability to learn new systems quickly.

Preferred Qualifications

Previous experience in the i. Gaming industry. Experience with live chat platforms, CRM systems, or ticketing tools.

Benefits

Competitive salary and performance-based incentives. Office-based work environment with a collaborative and supportive team. Dynamic and international workplace. Ongoing training and professional development opportunities. Opportunities for career growth within the i. Gaming industry. Happy Fridays and regular team engagement activities.