General Manager; Luxury Safari Lodge & Private Game Reserve

Job Location: Anantara Stanley & Livingstone Victoria Falls Hotel

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Nestled within a private game reserve just minutes from Victoria Falls, Anantara Stanley & Livingstone Boutique Hotel offers an intimate luxury safari experience where exceptional service, conservation, and authentic African hospitality come together. We are seeking an experienced, commercially astute and inspirational General Manager to lead this prestigious boutique property into its next chapter of excellence.

This is an exciting opportunity for a passionate luxury hospitality leader who understands the unique demands of lodge operations, enjoys being highly visible to guests and team members alike, and is committed to creating memorable experiences while delivering exceptional commercial performance.

About the Role

As General Manager, you will have overall responsibility for every aspect of the operation, ensuring the seamless integration of accommodation, food and beverage, guest activities, maintenance, security, conservation initiatives and team engagement. Working closely with regional leadership, you will drive operational excellence, commercial performance and guest satisfaction while positioning Anantara Stanley & Livingstone as one of Southern Africa's premier luxury boutique safari destinations.

As the senior ambassador for the property, you will represent Anantara Stanley & Livingstone with owners, government authorities, tourism bodies, conservation partners, local communities and luxury travel partners, strengthening the property's reputation as a leader in luxury hospitality, responsible tourism and conservation.

You will inspire a culture of personalised service, foster a highly engaged team, and ensure every guest leaves with lasting memories of an authentic African luxury experience.

Key Responsibilities

Provide strategic leadership across all operational departments, ensuring exceptional service and operational excellence. Lead all aspects of the lodge operation, including Rooms, Food & Beverage, Safari Activities, Engineering, Security, Finance and People & Culture. Deliver exceptional guest experiences by curating every touchpoint—from arrival to departure—including accommodation, dining, personalised service and safari experiences.

Drive a culture of luxury hospitality where every interaction exceeds guest expectations. Build, inspire and develop a high-performing leadership team through coaching, mentoring and succession planning. Foster a positive workplace culture built on accountability, collaboration and continuous improvement. Drive commercial performance through effective revenue management, forecasting, budgeting, cost control and profitability.

Maximise occupancy, ADR, RevPAR and overall financial performance while maintaining the highest luxury standards. Develop and execute business plans aligned with the property's strategic objectives. Work closely with Sales, Revenue Management and Marketing teams to strengthen the property's positioning within the luxury travel market.

Build strong relationships with luxury travel advisors, Destination Management Companies (DMCs), tour operators and strategic partners, actively promoting the property within the luxury travel sector. Represent the property by hosting key clients, VIP guests, media, familiarisation trips and key industry events. Build and maintain strong relationships with government authorities, tourism organisations, regulatory bodies and industry associations, ensuring compliance while contributing to the ongoing development and promotion of the Victoria Falls destination.

Partner closely with reserve management, conservation organisations and local environmental groups to champion wildlife conservation, sustainability initiatives and responsible tourism practices that protect the unique ecosystem of the Stanley & Livingstone Private Game Reserve. Foster meaningful relationships with local communities and support initiatives that create positive social, environmental and economic impact.

Represent the property within the local tourism and hospitality community, participating in destination marketing initiatives, tourism forums and strategic partnerships that enhance the property's profile and strengthen Victoria Falls as a world-class luxury destination. Ensure the property, facilities and guest areas are maintained to the highest standards through effective asset management, preventative maintenance and capital planning.

Ensure compliance with company policies, brand standards and all statutory, health, safety and environmental requirements.

Qualifications

& Experience Significant senior leadership experience as a General Manager or Hotel Manager within a safari lodge, luxury hotel, boutique property. Previous experience managing a luxury safari lodge, boutique resort or remote hospitality operation will be highly regarded. Demonstrated success in delivering exceptional guest satisfaction alongside strong commercial and financial performance.

Proven experience managing budgets, forecasting, revenue optimisation, business planning and owner expectations. Demonstrated experience building productive relationships with government agencies, tourism authorities, conservation organisations, local communities and key stakeholders. Experience working within an internationally recognised luxury hospitality brand is preferred.

Strong understanding of luxury service standards and personalised guest experiences. Experience leading multicultural teams and creating highly engaged workplace cultures. Demonstrated ability to build trusted relationships with owners, guests, travel partners and strategic stakeholders. Experience overseeing capital expenditure projects, asset management and preventative maintenance programmes.

Passion for wildlife, conservation, sustainability and responsible tourism. Excellent communication, negotiation and stakeholder management skills. Comfortable living and working in a remote luxury lodge environment. Experience in Zimbabwe or elsewhere in Southern Africa would be advantageous. Knowledge of private game reserve operations and safari activities is desirable.

Fluency in an additional language will be considered an advantage.

What We Offer

The opportunity to lead one of Southern Africa's most exclusive boutique luxury safari properties. A dynamic and supportive international hospitality environment within the Minor Hotels portfolio. A competitive remuneration package. Professional development and international career growth opportunities. The opportunity to make a meaningful impact within a globally recognised luxury hospitality brand while contributing to conservation and community initiatives in one of Africa's most iconic destinations.

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