Job description
About the job
A ‘Better Together’ philosophy towards building a better world Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world.
We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive. Enriched by our “4C’s” – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible. Role Overview: We are looking for a seasoned Senior PMO Manager with 10+ years of experience to lead programme governance, delivery excellence, and AI-augmented project operations across our enterprise client portfolio.
In this role, you will serve as the connective tissue between technical delivery teams and executive stakeholders — bringing rigour, insight, and strategic clarity to everything from day-to-day project cadence to long-range capacity planning. This is a high-visibility role suited to someone who thrives at the intersection of people, process, and emerging technology — particularly the practical application of Generative AI and intelligent automation tools within a PMO context.
Gain detailed knowledge of the company's customers/accounts and key customer's contacts Gain an understanding of both the business and technical aspects of working within the organization Record and update customer's and internal stakeholders contacts lists for service outages and key contacts for other business aspects Liaise with technical teams for most recent updates and gain an understanding of the outstanding deliverable and documenting the same Managing the daily/weekly/monthly agenda and arrange new meetings and appointments Preparing and disseminating correspondence, memos and forms Project planning
- Keep a stock of all project engagements including the ones in pipeline for resourcing and tool planning Reporting
- Weekly, Monthly Trend analysis, Control Charts, Dashboards, Survey etc. Documentation
- Store project data and ensure its retrievable anytime. Incident and Problem Knowledge
- Analyze top issues and problems Quality
- Maintain highest quality levels on all areas.
Key Responsibilities
Programme Governance & Delivery AI-Augmented PMO Executive Reporting
- Analytics and Documentation Stakeholder Management
- Engagement and Communication Risk & Change Management Quality and Continuous improvement Must Have: Excellent written and verbal communication skills. Proficiency in presenting to peers, clients, and the business via phone or in person. Ability to take meeting minutes and provide documentation write-ups. Experience in creating presentations and business documentation. Analytical and Statistical thinking Highly organized and detail-oriented planner.
Nice to Have
- Certification in PMP, PRINCE2, SAFe, or equivalent programme management framework.
- Experience with enterprise project/portfolio management platforms (Service. Now SPM, Planview, Smartsheet, Jira Align).
- Hands-on exposure to AI productivity tools in a professional PMO context — prompt engineering for project artefacts, AI-assisted reporting, or automated status briefings.
- Background in IT services, managed services, or digital transformation delivery for Fortune 500 clients.
- Familiarity with ITIL for incident/problem management within a PMO context.