Job description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests.
With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity. Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties.
At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself. Position: Bartender/Barman Department: Food & Beverage Reports to: Bar Supervisor, Assistant Bar Manager and Bar Operations Manager ______________________________________________________________________ PURPOSE OF POSITION To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.
KEY ROLES & RESPONSIBILITIES Read daily events to be aware of any VIP arrivals. Must have a complete working knowledge of bar items, ingredients and preparation Ensure all details of service are performed properly for every guest To understand and adhere to Beverage Department Standard Operating Procedures Change ashtrays, serve cigarettes and wipe down bar area Carry trays, bus and reset tables with linen, china, glass and silver Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved When possible greet regular guests by name and note and serve preferences accordingly Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently Make all cocktails in accordance with Hotel’s standard beverage manual Receive and check liquor against previous shift’s requisitions Attempt to limit problems and liability related to customers' excessive drinking Serve snacks or food items to customers seated at the bar Organize requisition, pick up and verification for F&B items used in the bar areas Ensure that the bar is fully stocked and all side opening and closing duties are completed Slice and pit fruit for garnishing drinks Arrange bottles and glasses to make attractive displays Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins Maintain complete knowledge of all F&B services, outlets, hotel services/features Able to handle cash following established and proper Accounting procedures Observe Recycling Procedures of the Hotel in Relation to cans and bottles PERSONAL ATTRIBUTES Reading, writing and oral proficiency in the English language Team player with a creative and outgoing personality Must be well-presented and professionally groomed at all times Good communication and customer contact skills; good problem resolution skills Good Food and Beverage product knowledge.
A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.
QUALIFICATIONS
Secondary school education EXPERIENCE Minimum 2 years food and beverage experience with detailed bar knowledge Previous public contact and/or cashiering experience