Sales and Service Supervisor

This role is onsite. Mon-Fri 8:30am-5pm The Sales & Service Supervisor leads a team of Account Executives responsible for managing customer relationships, order execution, and revenue growth. This role serves as the primary resource for the team, providing day-to-day guidance, coaching, and support while ensuring customers receive exceptional service throughout the transportation process.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, can effectively manage escalations, and is passionate about developing people while driving operational performance.

Key Responsibilities

Team Leadership Lead, coach, and develop a team of Account Executives to achieve service, sales, and performance goals. Conduct regular one-on-one meetings, performance reviews, and ongoing coaching sessions. Provide guidance on customer issues, order management challenges, and daily operational needs. Support onboarding and training of new team members while reinforcing best practices.

Customer Service & Escalations Act as the primary escalation point for complex customer concerns and service-related issues. Ensure timely, accurate communication and resolution of customer requests. Promote a customer-first culture focused on responsiveness, accountability, and follow-through. Partner with operations, carriers, and other stakeholders to resolve service disruptions and delivery challenges.

Operations & Performance Monitor team workload, open orders, and service queues to ensure efficient execution. Track key performance metrics and identify opportunities for improvement. Ensure accurate order entry and compliance with established processes and procedures. Drive continuous improvement initiatives that enhance customer experience and operational efficiency.

Sales Support Assist Account Executives in managing key accounts and identifying opportunities for growth. Support customer retention efforts through proactive issue resolution and relationship management. Reinforce effective sales, negotiation, and customer communication practices.

Requirements

Associate's or Bachelor's degree preferred; equivalent experience considered. 2+ years of leadership, customer service, sales, or logistics experience. Transportation, logistics, or supply chain experience preferred. Proven ability to lead, coach, and motivate a team. Strong customer service and problem-solving skills.

Proficiency with Microsoft Office, particularly Excel. Experience with CRM, order management, dispatching, or transportation systems preferred. Key Competencies Leadership and team development Customer relationship management Conflict resolution and escalation management Organization and prioritization Strong verbal and written communication Decision-making in a fast-paced environment Operational and process improvement mindset