Job description
Overview
An exclusive luxury lodge & spa situated in a remote mountain setting is seeking an experienced Lodge Management Couple to take full operational responsibility for the property. This is a hands-on leadership role suited to a dynamic couple with strong hospitality, guest service, and operational management experience, capable of delivering exceptional guest experiences while overseeing all lodge departments.
Key Responsibilities
Overall day-to-day management of the lodge and spa operations Delivering a consistently high standard of guest service and personalised experiences Financial management including budgeting, cost control, stock management, and reporting Staff recruitment, training, scheduling, performance management, and team development Upholding brand standards, lodge policies, and health & safety compliance Liaising with head office and external suppliers Ensuring seamless coordination between all departments Guest relations, hosting, and handling of special requests and feedback Front office, reservations, and revenue optimisation Oversight of food and beverage service in collaboration with the kitchen team Marketing support, guest communication, and reputation management Event coordination and special occasion hosting Maintenance and upkeep of buildings, infrastructure, vehicles, and equipment Oversight of housekeeping, laundry, and grounds Management of logistics, procurement, and stock control Coordination of maintenance schedules and contractor management Ensuring sustainability practices and environmental standards are maintained Requirements Requirements Essential Proven experience as a Lodge Management Couple or in senior lodge management roles Strong leadership and people management skills Financial acumen with experience in budgeting and cost control Excellent communication and guest engagement skills Ability to work independently in a remote environment High attention to detail and problem-solving capability Valid driver’s licences Advantageous Experience in luxury hospitality and spa operations Background in food and beverage management Maintenance, technical, or trade skills Hospitality or tourism-related qualifications Personal Attributes Professional, warm, and service-driven approach Resilient, adaptable, and hands-on leadership style Strong partnership dynamic with clear role alignment Passion for hospitality, nature, and remote living Benefits R35 000- R40 000- Combined for the couple Live in with 1 bed Room Cottage