Job description
亮点 / Highlights:
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Be part of a fast-growing platform shaping the future of last-mile delivery.
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High ownership role with real impact on business performance and courier experience.
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Work in a dynamic, fast-paced environment where ideas turn into action quickly.
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Accelerated career growth for high performers who deliver results.
岗位职责 / Duties:
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Team Management and Performance Strategy Manage and develop the delivery operations support team, translating logistics strategies into structured action plans and milestones. Responsible for setting clear priorities and resource allocation, establishing and monitoring Key Performance Indicators (KPIs), guiding the team in structured problem-solving and decision-making, and ensuring the team consistently achieves its goals.
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Compliance Governance and Service Quality Control Fully responsible for end-to-end behavior management and compliance system construction for delivery personnel, including handling violations, grievance management, and quality standard setting. Proactively identify operational risks, monitor delivery service performance, and ensure high compliance and high-quality service delivery from the delivery team.
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Delivery Personnel Empowerment and Experience Management Design and implement a full lifecycle management plan for delivery personnel, covering training systems, communication mechanisms, equipment configuration, and engagement enhancement projects. Dedicated to optimizing the delivery personnel's work experience and improving delivery personnel satisfaction, thereby indirectly improving end-user satisfaction.
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Operational Process Optimization and Product Collaboration
Understand operational pain points and lead continuous improvement (CI) initiatives. Collaborate closely with product and technology teams to drive system function optimization, workflow reshaping, and the implementation of automation tools to improve operational efficiency through technological means.
- Cross-Departmental Collaboration and Emergency Response
As the representative of the logistics team, establish efficient collaboration mechanisms with cross-functional departments such as customer service, security, and legal. Lead structured responses to delivery-related emergencies and escalation issues, ensuring timely risk reporting and proper resolution.
- Data-Driven Decision Making
Collaborate with the analytics team to establish a comprehensive data monitoring system. Utilize data insights to analyze the current operational status, accurately pinpoint efficiency bottlenecks and experience shortcomings, ensure that all operational strategies are aligned with business objectives, and achieve refined operational management.