Life & Annuity Operations- TM/ TL / SME / SPE

Job Title: Team Manager / Team Lead / SME / SPE – Life & Annuity Operations Location: [Insert Location] Department: Operations – Life & Annuity Reports To: [Insert Reporting Manager] Job Summary We are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end-to-end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions.

Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight. Core Functional Areas Death Claims Processing (Life & Annuity) Annuity Benefit Payments & Continuation Annuitization & Liquidation Payout Processing & Terminal Funding Pension & Retirement Benefits (401(k), 403(b)) Policy Servicing & Benefit Maintenance Partial/Full Surrenders & Withdrawals Regulatory Compliance (Taxation, Reg 60, Disclosures) Role-Based Responsibilities

1. Team Manager Lead multiple teams across functions within Life & Annuity operations. Own end-to-end delivery, SLA adherence, and operational excellence. Drive strategy, process improvements, and stakeholder engagement. Manage escalations, risk, compliance, and audit readiness. Mentor Team Leads and build leadership pipeline.
2. Team Lead Manage a team handling death claims, payouts, or servicing processes. Ensure daily operations meet SLA, quality, and productivity targets. Handle complex cases and provide guidance to team members. Support training, performance management, and reporting. Act as a bridge between Team Manager and operations team.
3. Subject Matter Expert (SME) Act as the go-to expert for process knowledge and issue resolution. Support complex transactions in: Death claims processing Annuitization and benefit calculations Pension and payout processing Surrenders and liquidation Conduct quality checks and ensure compliance with regulations. Assist in training, knowledge transfer, and process documentation. Drive process improvements and support audits.
4. Senior Process Executive (SPE) Perform end-to-end transaction processing with high accuracy. Handle: Death claims intake and processing Benefit payments and continuation Policy servicing updates Partial/full withdrawals and surrenders Ensure adherence to SLAs, compliance, and documentation standards. Escalate discrepancies and support issue resolution. Maintain data accuracy and process integrity.

Requirements

Required Skills & Experience Experience in Life & Annuity / Insurance / Financial Services. Strong knowledge of: Death claims and benefit payments Annuities and annuitization Pension products (401(k), 403(b)) Surrenders, withdrawals, and payouts Understanding of regulatory and taxation requirements. Analytical and problem-solving skills.

Level-Based Experience Guidelines SPE: 2–3 years of relevant experience SME: 3–6 years with strong domain expertise Team Lead: 5–8 years with team handling experience Team Manager: 8+ years with multi-team leadership experience Key Performance Indicators (KPIs) SLA adherence and turnaround time Accuracy and quality Productivity metrics Compliance and audit performance Customer satisfaction Preferred Qualifications Bachelor’s degree in Finance, Business, or related field Experience in Life & Annuity domain Lean / Six Sigma certification (preferred)