Job description
About us
Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
Key Responsibilities
Client Communication & Scheduling:
- Answer calls and emails promptly with professional, friendly service
- Schedule appointments based on client needs and veterinarian availability, including forward booking
- Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
- Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service:
- Greet clients warmly and ensure a positive experience throughout their visit
- Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
- Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
- Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology:
- Update client and patient records in our practice management system with accuracy and efficiency
- Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
- Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations
- Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
- Help maintain a clean, organized reception area and assist with daily practice operations as needed
- Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications:
- High school diploma or equivalent work experience required
- Excellent communication skills and a strong desire to provide compassionate, client-focused service
- Prior customer service experience, preferably in a veterinary or healthcare setting
- Basic proficiency with technology, including scheduling software and online communication platforms
- Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. At Ameri. Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At Ameri. Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.