Guest Experience Manager (PJ's Coffee)

ABOUT THE ROLE

As Guest Experience Manager, you are the backbone of our daily operations. You will lead a team of baristas to deliver an exceptional guest experience, uphold PJ's service standards, and keep the store running smoothly - from inventory and waste control to events and team development. This is a hands-on leadership role for someone who loves coffee culture and thrives in a fast-moving, people-first environment.

MAIN RESPONSIBILITIES Support daily store operations and ensure the café is ready for service Lead and assist baristas during your shift Deliver friendly and professional customer service Help resolve customer concerns and ensure a positive experience Monitor stock levels and report replenishment needs Assist with inventory counts and daily reporting Support training and onboarding of new team members Maintain cleanliness, food safety, and hygiene standards Assist with in-store promotions and community events when required REQUIREMENTS At least 6 months of experience in a café, coffee shop, or F&B environment Previous experience as a senior barista or shift leader is a plus Basic knowledge of espresso preparation and milk steaming Positive attitude and customer-focused mindset Good communication and teamwork skills Comfortable with basic inventory tracking and simple reports Able to work flexible shifts, including weekends and public holidays Basic English communication is an advantage WHAT'S IN IT FOR YOU Clear growth path within store leadership and operations Free access to our 1,000+ book library and multiple online training portals Training and barista certification support Young, diverse, and dynamic team that genuinely invests in your growth Flexible working hours and shift scheduling Free covered and secure motorbike parking Competitive salary commensurate with experience Interested?

Reach out to us: Thanh Dung Zalo: 0369 628 361