Deputy Incharge - Engineering Delivery & Reliability

About the Role

We are seeking a Incharge/Deputy Incharge – Site Reliability Engineering to lead and scale our on-premises payments infrastructure. This role requires deep expertise in hybrid environments (bare metal, virtual machines, and containerized workloads) along with a strong focus on system reliability, performance, and security.

You will drive platform resilience strategy, lead high-performing SRE teams, and integrate AI/ML-driven automation and observability into infrastructure operations. Location: Hyderabad Experience: 15+ years Key Responsibilities Infrastructure & Platform Engineering

• Lead the design, operation, and scaling of on-premise infrastructure supporting mission-critical payments systems
• Manage hybrid environments: o Virtual machines (VMware/KVM) o Containerized workloads (Docker on bare metal, Kubernetes – preferred)
• Ensure high availability, fault tolerance, and disaster recovery readiness Middleware & Distributed Systems
• Oversee and optimize: o Nginx (reverse proxy, traffic routing, load balancing) o Redis (caching, clustering, HA, persistence tuning) o Kafka (streaming, partition design, replication, performance tuning)
• Drive architecture improvements for low latency and high throughput systems IT Ops
• Build and scale CI/CD pipelines using Jenkins (or equivalent tools)
• Implement Git. Ops and infrastructure-as-code practices
• Lead automation initiatives using: o Ansible o Shell/Python scripting SRE & Reliability Engineering
• Define and enforce SLOs, SLIs, and SLAs
• Lead incident management, RCA, and postmortem culture
• Drive proactive monitoring, alerting, and observability strategy Networking & Security
• Manage and troubleshoot: o TCP/IP, DNS, Load Balancing o Firewalls, WAF, CDN (Akamai preferred)
• Ensure security, compliance (PCI-DSS preferred), and governance standards
• Lead vulnerability management and risk mitigation AI-Driven Operations & Innovation
• Introduce AI/ML-based observability, anomaly detection, and predictive maintenance
• Leverage AI tools for: o Incident prediction and auto-remediation o Intelligent log analysis o Capacity planning and forecasting
• Evaluate and integrate AIOps platforms Leadership & Stakeholder Management
• Lead and mentor a team of SREs/DevOps engineers (minimum 3+ years of people management)
• Drive hiring, performance management, and capability building
• Collaborate with Engineering, Security, Product, and Infra teams
• Own strategic roadmap for platform scalability and resilience Governance & Operations
• Maintain infrastructure inventory, asset lifecycle, and documentation
• Ensure adherence to audit and compliance requirements
• Drive operational excellence and cost optimization ________________________________________ Required Qualifications
• 15+ years of experience in Infrastructure, SRE, or DevOps roles
• 3+ years in leadership/people management roles
• Strong experience managing on-premise or hybrid infrastructure at scale
• Deep hands-on expertise in: o Linux (RHEL/CentOS/Ubuntu) o Nginx, Redis, Kafka o Jenkins, Git-based workflows o Ansible and scripting
• Strong understanding of networking and security concepts
• Proven experience in high-availability systems and production support ________________________________________ Preferred Qualifications
• Exposure to Kubernetes and container orchestration platforms
• Experience in payments domain or financial services (highly desirable)
• Familiarity with PCI-DSS or similar compliance frameworks
• Experience with AIOps tools (e.g., Grafana, Victoria Logs, Victoria Metrics)
• Knowledge of cloud integration (AWS/Azure hybrid setups)
• Strong programming skills (Python/Go – good to have)