Job description
Société Générale Global Transaction and Payments Services (GTPS) includes Payments & Cash Management (PCM), Cash Clearing services, Trade Finance services, Factoring, and Foreign Exchange services related to these activities. With over 6,000 specialists in more than 50 countries, GTPS is a major player in banking flows and trade services, offering expertise and experience spanning over 20 years.
The Payment & Cash Management and Trade teams deliver and support transactional banking products and services to corporate customers, including:
Bank accounts management
Monitoring of domestic and international payment orders
Set up of e-banking channels for secure information exchange (payments, reporting)
Financing arrangements (intraday and overnight facilities)
Domestic and international inter-company cash pooling
Cheque and cash deposit and withdrawal facilities including open credit arrangements
Domestic and international guarantee
International trade finance and structured solution
The Cash Management teams help the companies to improve treasury management, to control financial and cash flows, to manage liquidity risk, and to control interest and exchange rates.
The role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter.
The Client Service Officer aims to identify process improvements, opportunities for growth and can occasionally be involved in some clients’ visits together with Sales Managers in the frame of implementation projects.
The role requires strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity.
The Client Service Officer is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels.
Tasks and responsibilities:
Act as a first point of contact for our clients regarding all their daily banking requests: follow up of flows, management of accounts, cash pool, Electronic Banking or any services set-up, in coordination with the Front Officers, Shared Services Centres and Back Offices teams.
Among all the tasks, the Client Service Officer can:
For new client:
Prepare Client’s welcome package
In implementation of new activity:
Can take in charge autonomously partial/full implementation of products/services depending on the complexity and sensitivity and follows the post implementation
Day to day:
Provides accurate and comprehensive answers to customer enquiries
Ensures a proactive incident communication to the client
Follows up on service issues with the Front Office, Back Office and product teams in Paris
Identifies sales opportunities with existing customers
Must comply with the defined procedural framework and with a specific attention to the risk management
Support Trade sales team in origination & execution of Trade finance transactions.
Contributes to management of strategic regulatory processes related to credit risk (RWA, ECL, provisions, …)