Social Commerce Support Supervisor (Social Media Trainer)

About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity. We are looking for a Social Commerce Support Supervisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.

” What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible Problems may be ambiguous and fast-moving Priorities can change as the business scales Feedback is direct and frequent Performance is measured by results, not intentions If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

Content Creation and Management : Organizing and maintaining sales materials (presentations, case studies, brochures, etc.) that the sales team uses to close deals. Social Media Monitoring : Checking & Monitoring Social Media Platform and ensure regular posting & utilization of Social Media Sales Training : Responsible for onboarding and training programs for new salespeople, ensuring they are equipped with the knowledge and tools they need.

Sales Process Optimization : Working on improving the tools and systems that the sales team uses, such as CRM systems, automation tools, and communication platforms. Data Analysis : Track sales performance, compiling reports, and providing insights into what strategies or tools are working best. Cross-Functional Collaboration : Communicating between the sales team, marketing, and other departments to ensure alignment and ensure the sales team is informed of the latest products, services, or campaigns.

Requirement & Qualifications: With proficiency in Social Media Intelligence Tools : Social Bakers or similar tools, Google Data Studio (Social Media Report) Minimum 3 Years Experience in Content Development Fluent in Content Development tools (Canva, capcut, etc) Proficiency in Microsoft Office suite applications (Word, PowerPoint).

Intermediate in Ms Excel

• Data analyzing Formula (Lookup, Pivot, etc) Proficiency in developing Business Process (Visio, Diagram.net , etc) Prior experience with Business Intelligence tools, particularly Google Data Studio, is preferred. Demonstrates meticulous attention to detail and maintains high work standards. Exhibits a proactive and quick learning ability. Strong interpersonal skills, including active listening and adept problem-solving capabilities. Possesses a resilient and determined attitude to overcome challenges effectively.