Job description
SMB Account Manager New York, NY ABOUT MANIFEST Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients.
Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
ABOUT THE ROLE
Manifest is looking for an Account Manager to own and grow a book of SMB accounts. You'll build relationships with C-suite decision makers, drive retention and expansion, and help shape how the account management function scales. This role sits at the intersection of sales strategy and customer outcomes — your work directly fuels company growth. WHAT YOU’LL DO
- Own retention, adoption, and expansion across your enterprise account portfolio
- Build multi-threaded relationships with C-level and key decision makers
- Lead Executive Business Reviews to surface growth opportunities and align on strategy
- Partner with Account Executives to launch the platform across new enterprise accounts
- Report on account health and proactively flag risks and opportunities
- Feed customer insights into product, support, and marketing teams to improve roadmap and experience WHAT WE'RE LOOKING FOR - 5+ years in B2B account management or new business sales
- Proven ability to manage and grow enterprise-level accounts
- Strong written, verbal, and interpersonal communication skills
- Solid organizational and project management skills
- Comfort operating in an early-stage or rapidly evolving environment
- Experience at a high-growth startup
- Proficiency in Salesforce, Hub. Spot, or similar CRM tools THIS IS FOR YOU IF.... You want to help build an account management function, not just fill a seat. You thrive on owning outcomes end-to-end across complex customer relationships. You're energized by working cross-functionally to solve real customer problems. THIS IS NOT FOR YOU IF.... You prefer a fully defined playbook over building process as you go. You're not comfortable with frequent change and ambiguity in a scaling org.