Guests Relations Officer

Job Summary

We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience, and a professional appearance.

Key Responsibilities

Guest Communication & Customer Service Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays Respond promptly to inquiries, reservations, complaints, and special requests Ensure a high standard of guest experience and satisfaction Manage check-in and check-out communication and provide clear instructions Booking & Operations Support Coordinate bookings across multiple platforms (Airbnb, Booking.

com, etc.) Update availability, pricing, and guest details accurately Liaise with housekeeping, maintenance, and operations teams to ensure property readiness Requirements Requirements & Qualifications Proven experience in holiday home rentals, hospitality, or short-term rental operations Excellent written and verbal communication skills in English (additional languages are a plus) Strong customer service and problem-solving skills Well-groomed, professional, and confident in customer-facing interactions Highly organized, detail-oriented, and proactive Ability to work under pressure and handle multiple tasks Proficient in MS Office and booking/CRM systems Based in Dubai or willing to relocate