Senior Product & System Support Engineer

What You Will Do

As a Senior Product & System Support Engineer, you will play a key role in supporting Johnson Controls’ HVAC products across the EMEA region. Based in our İzmir Free Zone factory, you will: Manage technical support and warranty cases to ensure high customer satisfaction. Provide remote technical assistance to customers, service teams, and field technicians across EMEA.

Collaborate closely with Engineering, Quality, Manufacturing, and Order Engineering teams within the factory. Analyze technical issues and perform Root Cause Analysis to drive product and system improvements. Contribute insights from warranty and troubleshooting cases to continuous product development. Participate in on-site support when required (approximately 20 days of travel per year).

How You Will Do It You will succeed in this role by: Applying strong diagnostic and problem‑solving skills to resolve complex HVAC and chiller-related issues. Working cross‑functionally with factory teams to validate solutions, improve product reliability, and support quality initiatives. Using structured troubleshooting methods and a quality‑focused mindset to ensure robust technical resolutions.

Leveraging digital tools such as MS Office, Teams, and Power BI to document cases, analyze trends, and communicate findings. Maintaining clear, professional communication with internal stakeholders and EMEA customers, primarily through remote channels. Acting as a technical bridge between field feedback and product engineering teams to ensure continuous improvement.

What We Look For We are seeking candidates with: A Mechanical Engineering degree. Strong experience in the HVAC industry, especially with chiller systems. A solid quality & troubleshooting mindset. Experience in one of the following roles is highly valuable: Technical Support Engineer Service Engineer Installation Engineer Product Development Engineer Quality Engineer Background in technical support, warranty handling, or system-level problem solving.

Strong communication skills and excellent command of English. Good IT literacy, including MS Office, Teams, and preferably Power BI. Ability to work independently, manage priorities, and collaborate effectively with cross‑functional teams.