Job description
Do you want to join client centric teams, working on innovative projects based on new technologies, applying Functional Support practices within a stimulate, kindly and digital environment?
Your future scope of responsibility will cover:
Active monitoring of the production to detect any incidents
Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders
Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency
Answering to the users’ requests by priority with a good level of explanation
Analysing and finding solution to solve issues
Ensuring that documentation is up to date
Challenging the users’ requests if the request is not appropriate
Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
Ensuring the Handover with other regions (France, India, North America)
Performing sanity check for each release to production and raising an alert in case of issue