EHR Training & Support Specialist

Akido builds AI-powered doctors**.** Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com .

**The Opportunity **

• This is a critical role as RI Primary Care Medical Group continues to grow through acquisition.
• Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff.
• This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint. A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change.

**What you’ll do **

Healthcare Workflow Integration & Change Management*

• Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities
• Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption
• Develop workflow documentation, process maps, and transition guides
• Facilitate communication across practices, internal departments, and external partners to ensure alignment
• Monitor post-implementation adoption and surface feedback to management

EHR & Technology Training*

• Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems
• Develop training programs that connect system use to broader operational and clinical context
• Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions
• Assess end-user proficiency and provide follow-up training as needed
• Create and maintain training materials, quick reference guides, tip sheets, and SOPs
• Support adoption of emerging tools, including AI-assisted applications
• Stay current on system updates and evolving best practices

Clinical Systems Optimization*

• Support EHR and clinical system optimization to meet the needs of member practices
• Assist with identifying and implementing new technology aligned with real-world workflows
• Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement

End-User Support & Triage*

• Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance
• Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate

Log and track support interactions in the ticketing system to support trend identification

Collaboration & Cross-Functional Engagement*

• Act as a liaison between practices and internal/external departments during transitions
• Participate in relevant committees, workgroups, and project teams
• Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding

**Who you are **

Required*

• 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization
• Experience assessing and redesigning clinical or administrative workflows
• Proven ability to deliver training across multiple systems in a healthcare setting
• Strong communication, interpersonal, and problem-solving skills
• Experience developing end-user documentation, workflow maps, and training materials
• Ability to learn and train on new systems quickly
• Comfortable supporting staff and leadership through operational transitions
• Ability to manage competing priorities and travel to practice sites across Rhode Island

Preferred*

• Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field
• Clinical background (MA, LPN, RN, or similar) strongly preferred
• Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)
• Familiarity with primary care operations and multi-site environments
• Knowledge of HIPAA and healthcare data privacy standards
• Experience in a physician group or healthcare management company

Physical Demands: Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs.

Salary range

$80,000 - $90,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.