Associate - Global Technology & Engineering, Societe Generale Bank India (Mumbai)

**Job Summary: **The GTE Mumbai Coordinator (AVP) supports the Head of GTE & CIO Mumbai by executing and coordinating day to day GTE activities. The role focuses on operational execution, tracking, documentation, and follow up, ensuring that decisions, governance requirements, and actions. This role ensures discipline in processes, transparency in reporting, and timely delivery across IT operations, regulatory, audit, and infrastructure matters, aligned with regional GTE standards.

1. Production, Performance & Service Oversight • Oversee the day to day IT production performance of end user and infrastructure services delivered by external contractors. • Ensure service levels, KPIs, and operational commitments are met consistently. • Monitor incident trends, recurring issues, and service degradation, and drive corrective actions with vendors and internal teams. • Act as the local escalation point for production issues involving contractors before escalation to Head of GTE & CIO or regional teams. • Ensure adherence to regional production processes, incident management, and reporting standards. • Organize local IT production ceremonies, status reporting, and follow ups. • Local IT production reporting and metrics

2. Governance, Regulatory & Control Responsibilities • In coordination with regional IT teams, support and take ownership for regulatory, audit, internal supervision, and control instances related to infrastructure services & activities in Mumbai. • Ensure controls, evidence, and attestations required by regulators, audits, and internal supervision are properly executed and documented. • Ensure closure of audit, regulatory and any other operational recommendation for Mumbai perimeter • Work closely with Compliance, CISO and Risk team to interpret regulatory requirements, assess impact and define remediation plan • Ensure segregation of duties between service execution (contractors) and supervision/control (SG). • Ensure GTE Mumbai applies IT Infrastructure global and regional standards without deviation.

3. Local Coordination & Administration • Act as the local coordination point between contractors, Head of GTE & CIO Mumbai, and regional/global GTE teams. • Maintain oversight of: • Contractor activities and access governance • Service documentation and runbooks

4. Stakeholder & Vendor Management • Interface with regional production teams to ensure Mumbai specific needs are understood and addressed. • Lead and organize service review for local vendors • Challenge vendors and contractors constructively on performance, risk, and compliance matters. • Support the Head of GTE & CIO Mumbai in service reviews and governance discussions with regional stakeholders and Mumbai business entities