Specialist Software Engineer - Production Support

Domain:

Must have: Java, Spring Boot, Jenkins (CI/CD), Kubernetes, Docker, SQL Query (Postgres), read web server logs (Kibana), Unix basic scripting

Nice to have

Python, JavaScript , Groovy

Responsibilities:

· Analysis and resolution of assigned Production tickets

· Fix production tickets within SLA

· Focus on developing long terms fixes

· Have the big picture understanding in terms of potential impact of fixes, performance implications while implementing fixes

· Thorough testing of fixes prior to implementation

· Develop ad-hoc queries based on the business need

· Develop a thorough understanding of the system and the underlying OS and Infra components

· Develop a good understanding of the system landscape

· Be open to work as per the support roster

· Collaborate with team members in maintaining the production system and supporting team members in fixing tickets

· Production implementation and technical verification activities

· Work with the development teams and prepare implementation plans, verification plans

· Testing of fixes being put into production

· Adherence to SOP

· Communicate with technical lead on the status of production tickets in a transparent manner

· Communication with stakeholders, both internal and external

· Build strong relationships with the global team