Job description
Overview
Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a seasoned Zoho Configuration Specialist to lead the implementation, customization and optimization of the Zoho suite of applications across the organization. This role is crucial for automating key business processes, ensuring seamless integration between departments (Sales, Marketing, Finance, HR and Operations) and driving data-driven decision-making.
You will receive extensive training and mentorship to become an expert in our offerings, which include managed services, cloud solutions, SOC and NOC services, and more. This is a full-time position for both male and female candidates.
Key Responsibilities
The specialist will focus on the end-to-end lifecycle of Zoho configuration and administration: I Implementation and System Configuration a) Requirements Analysis: Collaborate with stakeholders (Sales, HR, Finance) to gather, document and analyse business processes and system requirements b) System Design & Setup: Lead the configuration and deployment of core Zoho applications, including but not limited to Zoho CRM, Zoho Creator, Zoho Books/Finance, Zoho People, and Zoho Desk c) Customization: Design, create and maintain custom modules, fields, layouts and views to tailor the Zoho environment to the company's specific needs d) User Management: Configure user roles, profiles, sharing rules and security settings to ensure data integrity and controlled access across the organization II Workflow Automation and Development a) Process Automation: Develop and implement advanced automation features, including: i) Workflows (custom rules, actions, alerts, and field updates) ii) Blueprints (for standardizing complex process flows) iii) Validation Rules (to maintain data quality) b) Deluge Scripting: Write and maintain custom functions and scripts using Deluge (Zoho's proprietary scripting language) to extend application functionality and create complex business logic c) Integration: Configure and manage integrations between various Zoho applications using Zoho Flow and connect the Zoho ecosystem with third-party tools (e.
g., ERP systems, marketing platforms) via APIs (RESTful services) and Webhooks III Data Management, Reporting, and Support a) Data Migration: Lead data preparation, cleansing and migration activities from legacy systems into the Zoho platform, ensuring data accuracy and integrity b) Reporting & Analytics: Design, build, and maintain actionable dashboards, reports and custom Key Performance Indicators (KPIs) using Zoho Analytics to provide deep business insights c) Training & Support: Provide expert-level technical support, troubleshooting and end-user training to drive system adoption and proficiency across all departments d) Optimization: Continuously monitor system performance, identify areas for improvement and stay current with the latest Zoho updates and features to ensure optimal utilization Requirements Qualifications & Skills a) Experience: 3-5 years of proven, hands-on experience in implementing, configuring and maintaining the Zoho One suite and individual core Zoho applications b) Technical Proficiency (Must-Have): i) Expert-level knowledge of Zoho CRM and Zoho Creator ii) Strong proficiency in Deluge Scripting iii) Experience with API Integrations and Webhooks c) Soft Skills: i) Exceptional analytical and problem-solving skills to translate complex business needs into technical solutions ii) Excellent written and verbal communication skills for effective stakeholder and end-user engagement iii) Strong project management and organizational abilities to manage simultaneous implementation tasks d) Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration or a related field e) Excellent verbal and written English communication skills are a must Preferred Qualifications (Nice to Have) a) Zoho Certifications (e.
g., Zoho Certified Consultant, Zoho Creator Certified Developer) b) Experience with other relevant tools like Zoho Flow, Zoho Analytics, and Zoho Books c) Familiarity with web technologies (HTML, CSS, JavaScript) for building custom pages or widgets Location & Additional Details ● Work Timings: 24x7 environment. Employees may be needed to work in night shifts ● Work Days: 5 days per week, with consecutive/ staggered week offs, any 2 days of the week ● Job Type: Full-time, on-site ● Location: New Delhi, India ● Mandatory: Candidates must be based in Delhi-NCR for this position.
Please do not apply if you have to relocate