Bank of China

Customer Service Officer

Bank of China

Hong Kong SARPosted Apr 30, 2026

Job description

Responsibilities

Champion the one-stop personal banking services at branches Deliver quality customer services through counter transactions Identify existing and prospective customers’ needs of financial services, including both products and services Grasp opportunities to cross-sell appropriately Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team Support back-end branch operations Requirements Secondary School graduate or above Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage Strong sense of result orientation Strong in delivering quality services to diverse customer types Outgoing, proactive and with strong eagerness to learn Strong communication skills and attention to details Proficiency in English and Cantonese as well as fluency in Putonghua We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.

Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.