SR Director Central Ops

Must-Haves: ● Master's degree in Public Administration, Business Administration, Healthcare Administration, Operations Management, or a related field. Candidates without a Master's may be considered if they bring 10+ years of management experience. ● Minimum of 7 years of progressive leadership experience in Operations, Administrative Services, Healthcare or Human Services.

● Experience leading enterprise-wide operational functions. ● Experience reporting into executive operational leadership (CAO, COO, SVP Operations or equivalent). ● Strong strategic thinking with an enterprise mindset rather than a departmental perspective. ● Demonstrated ability to work independently with minimal supervision.

● Proven experience managing multiple executive stakeholders across complex organizations. ● Strong project management mindset, including process mapping, project charters, milestones and operational planning. ● Experience managing vendors and service providers. ● Experience with emergency preparedness, safety planning or business continuity.

● Strong operational assessment skills, including identifying current state, risks, gaps and future recommendations. ● Experience building governance, policies, operational standards and scalable processes. ● Excellent written and verbal communication skills with fluent English. ● Strong executive presence and ability to influence senior leadership.

● Ability to proactively identify risks and present solution options rather than simply escalating problems. ● Advanced Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook, Teams, Visio and Copilot).

Nice to Have

● Experience in large healthcare systems. ● Experience in large pharmaceutical, biotechnology or global healthcare organizations. ● Experience within highly regulated environments. ● International or global corporate experience. ● Experience leading organizational transformation initiatives. ● Experience supporting organizations with 50+ operational sites.

● Previous responsibility for centralized shared services. ● Experience transitioning operational models (example: fleet management transformation, vendor transitions, centralized services). ● Healthcare operations background with cross-functional leadership exposure.