Customer Service Representative

Customer Service Representative – Luxury Property Collection, Cape Town Kendrick Recruitment is excited to be recruiting for a prestigious luxury property collection in Cape Town. They are seeking a friendly, professional and highly organised Customer Service Representative to provide exceptional support to guests, owners, and internal teams.

This role is perfect for someone who thrives in a fast-paced, luxury environment and loves delivering flawless service with a personal touch. What’s on offer: Salary: R14,000 – R17,000 Monday to Friday, 08:00 – 17:00 (plus occasional evenings/weekends for check-ins) Cape Town Southern Suburbs role – candidates must live locally Opportunity to work with a professional, dynamic, and luxury-focused team The Role: Provide first-class customer service to guests and property owners Handle enquiries via phone, email, and in person with professionalism and warmth Support check-ins and check-outs, including occasional evenings/weekends Maintain accurate records of bookings, communications, and guest preferences Liaise with internal departments to ensure seamless guest experiences Resolve guest queries or complaints quickly and efficiently Uphold brand standards and ensure the highest levels of customer satisfaction Who they’re looking for: Previous customer service experience, preferably in luxury hospitality or property management Excellent communication and interpersonal skills Highly organised, detail-oriented, and solutions-focused Friendly, approachable, and confident dealing with high-end clientele Ability to work flexible hours for check-ins when required Must live in Cape Town Southern Suburbs If you are professional, organised, and passionate about delivering flawless luxury service, this is the role for you!