Job description
Position Overview
We are seeking an Production Support Engineer to support and enhance applications. The ideal candidate will have hands-on experience with secure file transfer tools, certificate management, ITSM platforms, SaaS support, and strong communication skills—including professional email writing and collaboration with vendors and internal teams.
Key Responsibilities
- Develop, maintain, and support features for SaaS applications.
- Integrate and manage secure file transfer solutions (e.g., Tectia or similar SFTP/SSH tools).
- Perform certificate management tasks, including updates and maintenance for mTLS and other security protocols.
- Utilize IT Service Management (ITSM) platforms (such as ServiceNow or similar) for incident tracking, change management, and request fulfillment.
- Provide operational and technical support for SaaS applications, ensuring reliability and performance.
- Collaborate with vendors and internal teams to resolve issues, implement solutions, and coordinate activities.
- Prepare and maintain documentation for application processes, integrations, and operational procedures.
- Compose clear, professional, and effective emails for both internal and external communications.
- Participate in audits, compliance activities, and contribute to continuous improvement initiatives.
Required Skills
and Qualifications
- Experience developing and supporting SaaS applications.
- Working knowledge of secure file transfer solutions (SFTP, SSH, or similar tools).
- Demonstrated ability to manage and update digital certificates (including mTLS).
- Hands-on experience with ITSM platforms (ServiceNow or equivalent).
- Strong verbal and written communication skills, including professional email writing.
- Ability to interact effectively with vendors and cross-functional teams within the bank.
- Analytical and problem-solving mindset.
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Additional Desired Attributes
- Experience in banking or financial services environments.
- Proactive approach to learning and adapting to new technologies.