Job description
Full-time, 80 hours per pay period Monday-Friday between 8:00 am - 5:00 pm After hours maintenance of systems and on-call rotation. Variations from these hours may be made based on the needs of the department.
The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.