Job description
About Company We Are OXXO USA With over 24,000 stores across Latin America and now expanding into the U.S., OXXO has been a trusted name in convenience retail since 1978. Backed by FEMSA, we’re committed to delivering fast, friendly service while creating meaningful impact in the communities we serve. Join us as we grow across the U.
S. and help shape the future of retail through innovation, inclusion, and purpose. Why Join OXXO USA? Be part of a fast-growing retail organization backed by one of the largest global retailers. Play a pivotal role in the digital and operational transformation of the business. Competitive salary, benefits, and performance incentives.
Collaborative, values-based culture that promotes innovation and professional growth.
About The Role
As a Sales Associate at Store 51643, you will play a crucial role in delivering an exceptional customer experience that drives sales and fosters customer loyalty. Your primary focus will be to engage with customers, understand their needs, and provide knowledgeable recommendations about our products and services. You will be responsible for maintaining the store’s appearance, ensuring merchandise is well-stocked and attractively displayed to maximize sales opportunities.
This role requires a proactive approach to problem-solving and the ability to work collaboratively with team members to meet and exceed store sales goals. Ultimately, your efforts will contribute directly to the store’s success by creating a welcoming environment that encourages repeat business and positive word-of-mouth referrals.
Minimum Qualifications
High school diploma or equivalent. Previous retail or customer service experience preferred but not required. Basic proficiency with computers and point-of-sale systems. Strong communication and interpersonal skills. Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
Experience in a sales or retail environment. Familiarity with inventory management and merchandising principles. Ability to work effectively in a fast-paced, team-oriented environment. Bilingual skills or additional language proficiency. Certification in customer service or sales training.
Responsibilities
Greet and assist customers in a friendly and professional manner, addressing their inquiries and providing product information. Process sales transactions accurately using the point-of-sale system and handle cash, credit, or other payment methods securely. Maintain the cleanliness and organization of the sales floor, including restocking shelves and arranging merchandise displays.
Collaborate with team members to achieve daily and monthly sales targets and participate in team meetings and training sessions. Handle customer concerns or complaints promptly and escalate issues to management when necessary to ensure customer satisfaction. Skills The required communication and interpersonal skills are essential for engaging customers effectively and building rapport that encourages purchases.
Proficiency with point-of-sale systems and basic computer skills enable smooth and accurate transaction processing, which is critical for daily operations. Organizational skills help maintain an attractive and orderly sales floor, enhancing the shopping experience and supporting sales goals.
Preferred skills
such as inventory management and merchandising knowledge allow the associate to contribute to stock control and product presentation, further driving sales. Additionally, teamwork and problem-solving skills are used daily to collaborate with colleagues and address customer needs promptly, ensuring a positive store environment.