US Collections & Customer Service Executive (Voice Process)

Location: Noida, Sector 63 Job Type: Full-Time (On-site) Shift: Night Shift (US Time Zones) Salary: Hike on Previous CTC + Incentives About the Role we are looking for experienced professionals to join our US Voice Process team. If you have strong communication skills and experience in US Collections or Customer Service, this is a great opportunity to grow with a fast-paced outsourcing company.

Requirements

Handle outbound calls for overdue accounts Negotiate payment plans and resolve outstanding balances Maintain accurate call logs and follow-ups Ensure compliance with FDCPA guidelines Customer Service: Manage inbound queries related to billing, disputes, and account status Deliver first-call resolution with high customer satisfaction Handle escalations professionally Update CRM systems with accurate information ✅ Eligibility Criteria Minimum 1 year experience in US Collections or US Customer Service Strong spoken English & Spanish (Neutral/US accent preferred) Good negotiation & conflict resolution skills Knowledge of FDCPA compliance Comfortable with night shifts & weekend working Basic knowledge of MS Office & CRM tools ⭐ Preferred Qualifications Experience in third-party US collections (pre/post charge-off, recoveries) Background in financial services Familiarity with dialers , CRM systems & payment portals Benefits Attractive salary + performance-based incentives Weekend bonuses (as applicable) Health insurance & benefits Paid leaves & recognition programs Fast-track growth opportunities