Custodial Accounting Receivables and Collections Specialist

Role Description: Collections Management Monitor AR aging reports to identify overdue accounts and take proactive collection actions. Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances. Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.

Cash Application & Payment Processin g Process and apply high-volume incoming payments accurately across ACH, wire, check, etc. Interpret and resolve complex remittance formats, including partial payments, short pays, and unapplied cash. Ensure all daily financial inflows are reconciled perfectly with bank statements and internal accounting ledgers.

Discrepancy Resolution & Reporting Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays. Prepare and submit regular AR aging, unapplied cash, and collection status reports for management. Process refunds, credits, and necessary write-offs in compliance with internal financial controls.

Cross-Functional Collaboration Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes. Support month-end and year-end closing processes, ensuring all documentation is audit-ready. Required Qualifications Experience: 3–5+ years in Accounts Receivable, Credit & Collections, or Cash Application, preferably within high-volume environments.

Technical Skills: Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, etc.) Hands-on experience navigating Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, Net. Suite, or Sage). Core Competencies: Strong root-cause analysis skills, high attention to detail, clear communication, and excellent negotiation abilities.