Job description
Join our team as a Front Desk Agent for Hilton/Resorts World! In this role, you will manage guest check-ins/outs, room assignments, billing, and Hilton Honors enrollments. You will handle multi-line phones, text communications, and concierge requests while resolving guest complaints independently using the HEART model. This position requires close coordination with housekeeping, engineering, and bell staff to ensure a seamless guest experience.
Requirements
High School Diploma or GED
6–12 months of hotel front desk experience
English fluency and basic math skills
Physical stamina to stand for long periods
Ability to work flexible schedules based on hotel business needs