Job description
The IT Tech Support Specialist II is responsible for application and access management for both internal and external applications, while also supporting first- and second-level IT helpdesk service tickets for end users. Ensure secure, timely, and compliant access to systems and data while troubleshooting hardware, software, application, account, and connectivity issues.
Execute user provisioning and access requests while enforcing access control policies, role-based permissions, and audit requirements. Serve as both the operational processor and control point for access decisions, balancing efficient end-user support with security and compliance. Support licensing optimization and collaborates across teams to maintain scalable, audit-ready identity and support processes.