Job description
The Service Specialist roles handle all Service callouts, startups, planned maintenance, and repairs for their assigned Branch/Territory. This includes coordinating, scheduling, dispatching, billing, and serving as the customer’s primary point of contact for all Service needs.
The Service Scheduling Specialist position focuses on optimizing scheduling and technician assignments to balance maintenance and repair work, ensuring profitability and efficiency. It involves collaboration with the service team to guarantee customer satisfaction, effective operations, and precise billing, alongside managing parts inventory and contributing to various duties and projects.