Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

REQUIREMENTS

An understanding of complaint regulations such as DISP, and complaints management along with the wider regulatory environment

Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment

Proven ability to lead by example, with a positive attitude

Excellent communication and interpersonal skills

Good analytical and problem-solving skills

Proven delivery of excellent customer experience and advocacy

Strong customer focus and a good telephone manner

Ability to lead teams and drive performance standards

Good leadership skills and the ability to motivate and develop staff

A desire to help others work towards targets and develop their skills

Ability to set, meet and exceed targets

Ability to manage change

Basic Qualifications