Agent, Bay Tower Front Office

Job Description: Main Job Responsibilities Guest Check-in and Check out Reservation Management Guest Assistance Front Office Operation Cash Handling Safety and Security Administrative Tasks Functional Job Responsibility Attends to guest complaints and facilitates their solution through effective coordination with the appropriate departments, or when necessary, through the Duty Manager/Guest Service Managers, in order to ensure guest satisfaction.

Key Competencies Skills Opera System knowledge as an advantage Excellent communication and interpersonal skills Previous experience in customer service or hospitality industry preferred. Flexibility to work various shifts, including evening, weekends and Holidays Positive attitude and willingness to go above and beyond to exceed guest expectations.

Experience: Front desk: 1 year (Required)