Job description
The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
RESPONSIBILITIES
Operation To act as a team player, providing effective day to day communication with colleagues and guests To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations To ensure all storage areas within department are maintained to a consistent high standard To drive innovation, identify and resolve issues to improve housekeeping standards To anticipate guest needs to exceed expectations and effectively manage difficult service situations To adopt a “one team” approach with Floor Housekeepers and Room Attendants To carry out room moves, furniture arrangements and set ups as requested To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated To take ownership of the master key, dect phone and device, following the sign in/out procedure To ensure that House Porter equipment is safe to use, operated and stored correctly To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper To assist in implementation and monitoring of PPM of bedrooms and public areas To assist with interviewing, hiring, induction & succession planning of House Porter team To be flexible in your working hours in line with business requirements To follow the lost property procedure To work closely with the Head Linen Porter to meet business requirements and create and efficient workforce To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards To carry out regular floor walks of public areas Additional responsibilities in absence of line manager or senior employee.
To be flexible in your working hours, in-line with business requirements and evening shifts Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership To be well groomed and wearing a clean uniform at all times To ensure correct dress code & grooming of team members To observe and train the House Porter team on DND policy when delivering guest work to rooms To ensure that the House Porter team follow closed door policy at all times To accept and distribute incoming deliveries according to SOP To respond to guest requests in a timely manner according to LQA standards and The Raffles standards To respect guest privacy by being quiet and respectful in the corridors and the service space To monitor and evaluate the House Porter team performance through regular reviews To use the chemicals according to the training / COSSH To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service QUALIFICATIONS, SKILLS & EXPERIENCE Essential Ability to communicate clearly and efficiently in English.
Recent experience within in 5-star hotels or a similar role Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation To provide exceptional service for the guests with attention to details. Able to work within a team Ability to multitask and remain calm under pressure To be detail-oriented Desirable An understanding of the luxury sector.
A passion for hospitality. Why join our Raffles team? Not only will you be joining one of the world’s best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform.
Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special. Diversity & Inclusion Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. About the Application Process: At Raffles, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner Assess. First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful this time.