Job description
Job Title: Service. Now ITSM Developer Experience: 3–7 Years Location: Bengaluru (Remote) Notice Period: Immediate Joiner About the Role We are looking for a skilled Service. Now ITSM Developer to design, develop, and enhance Service. Now ITSM solutions that streamline IT service management processes. The ideal candidate will have strong expertise in Service.
Now platform development, ITSM modules, integrations, and workflow automation while collaborating with cross-functional teams to deliver scalable enterprise solutions.
Key Responsibilities
Design, develop, customize, and configure Service. Now ITSM applications, including: Incident Management (IM) Problem Management (PM) Change Management (CM) Request Management (RM) Knowledge Management (KM) Service Catalog Configuration Management Database (CMDB) Develop and customize Service. Now workflows, business rules, client scripts, UI policies, UI actions, and catalog items.
Analyze Service. Now ticketing and CMDB data to support attribute mapping and data import into enterprise data orchestration platforms. Build reports, dashboards, and Performance Analytics to monitor operational KPIs and service performance. Develop and maintain integrations with enterprise applications using REST APIs, SOAP, MID Server, and Integration.
Hub. Support CMDB health initiatives, Discovery, and Service Mapping activities. Collaborate with business stakeholders, solution architects, and technical teams to translate business requirements into scalable Service. Now solutions. Follow Service. Now development best practices, governance standards, security guidelines, and coding standards.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, code reviews, testing, and retrospectives. Troubleshoot production issues and provide ongoing support and enhancements for Service. Now applications. Contribute to platform optimization, documentation, and continuous improvement initiatives.
Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. 3–7 years of overall IT experience. 2–5 years of hands-on Service. Now development experience.
Preferred Qualifications
Service. Now Certified System Administrator (CSA) Service. Now Certified Application Developer (CAD) Service. Now Certified Implementation Specialist – ITSM (CIS-ITSM) Experience with: CMDB Discovery Service Mapping ITOM modules Experience working in large-scale enterprise Service. Now environments. Exposure to DevOps practices, CI/CD pipelines, and source control tools such as Git.
Requirements
Required Skills Strong hands-on experience in Service. Now ITSM implementation, customization, and development. Proficiency in: JavaScript Glide APIs HTML CSS AJAX Service. Now server-side and client-side scripting