Job description
How you'll help us Keep Climbing (overview & key responsibilities) As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure the correct communication and coordination at the center of Delta’s Hub operation in Amsterdam. Focus is on operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.
The Tower Agent will serve as an operational liaison between Delta and all contracted business partners within the Amsterdam operation and reports directly to the Operational Service Manager Tower. Operationally the Tower Agent reports to Operational Service Manager Above Wing and Below Wing. + Liaises with business partners toshare updates and to ensure safe, punctual and customer service norms aremet.
-
Is involved in reviewing and(pro)actively communicating the maximization of airport facilities/gatesfor the benefit of our operation. + Partners with the ATL Operations. Customer Center and other Hub Coordination Centers in establishing dailyoperations to meet safety, reliability, and customer service KPIs. + Responsible for the timelydistribution of daily operational, week & Month reports and updates,as necessary.
-
Participates in daily briefingand proactively actions any concerns raised from Delta, or businesspartners that could impact operation. + Monitors inbound customer flowconnections and provides analysis that drives our decisions ondown/up-line connections. + Monitors, adjusts & transfersload data. + Plays a crucial role incoordination during IROPs.
-
Participates as needed inprojects for innovation. + Forecast and place orders foraircraft catering and monitoring for (disruption) changes. + Assists the Crew Accommodationteam in ATL with crew hotel & transportation planning and monitor’sprogress. + Responsible for adherence inrelation to system aircraft cabin changes.
What you need to succeed (minimum qualifications) + Must have goodproficiency written and verbal communication skills in English and Dutch + Must possessdocuments to work and reside in the Netherlands at time ofapplication. DELTA DOES NOT SPONSOR + Consistentlyprioritizes safety and security of self, others, and personal data.
-
You areresults-oriented, and a true team player and you've got a criticalattitude. + Workingknowledge of Delta policies and procedures + Must beproficient in MS office applications. + Must haveschedule flexibility with varying shifts, extended hours. + Must beperforming satisfactorily in current position. + Must beculturally aware and exhibit DL values.
-
Stronginterpersonal, problem solving, and decision-making skills are preferred. + Must be aself-starter and able to manage multiple tasks simultaneously. + Prior experienceworking in an Airport Control Center (ACC)/Hub Tower environment isdesired. + Consistentlyprioritizes safety and security of self, others, and personal data.
-
Embraces diversepeople, thinking, and styles. + Possesses a highschool diploma, GED, or high school equivalency. What will give you a competitive edge (preferred qualifications) + Knowledge of DL One source system + Knowledge of OSS and RESautomation systems is preferred. + Operational experience in Airport. Customer Service (passenger service and ground operations) is preferred.
-
A college-level education or itsequivalent is preferred.
Benefits
and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
To request a reasonable accommodation, please click here