Job description
The Card Services Specialist serves as a key representative of all areas within Card Services, including both credit and debit card servicing. This role is responsible for delivering exceptional support through the use of multiple servicing platforms, including Visa DPS, Falcon, Symitar, Velera, and Salesforce. As a subject matter expert, the Card Services Specialist provides guidance and support to front-line staff while also interacting directly with members to resolve inquiries and issues efficiently and professionally.