Job description
Manage IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Perform Receipt Purchase order with Account Payable over the procurement system. Research & update new hardware and/or vendor for IT Desktop. End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with automation.