Job description
Broad Function: We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues. Roles and Responsibilities:
- Issue Resolution and SLA Adherence:
- Resolve complex issues with minimal downtime and adherence to SLAs.
- Perform RCA for critical failures and provide comprehensive documentation.
- Implement failover mechanisms for high availability during outages.
- Automation and Predictive Analysis:
- Automate recurring tasks using Python, Bash, or other scripting tools.
- Configure proactive monitoring and alerts to minimize manual intervention.
- Use predictive analysis to identify and preempt potential failures.
- Technical Expertise:
- Troubleshoot databases (SQL/NoSQL) and optimize query performance.
- Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
- Develop and maintain solutions using Java and Spring Boot.
- Collaboration and Documentation:
- Conduct biweekly review meetings with stakeholders.
- Escalate critical issues to Level 2 with detailed analysis and logs.
- Maintain clear documentation of workflows, application flows, and resolution playbooks.
- Foster a collaborative team environment by sharing learnings and solutions.
- Monitoring and Alerting:
- Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
- Set up proactive alert systems to address potential system issues.
- Audit monitoring configurations to align with evolving system requirements.
- New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively.
Requirements
- Bachelor’s degree in computer science or related field.
- 3+ years of experience in production support or related roles.
- Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
- Proficiency in scripting languages like Python and Bash.
- Familiarity with cloud services, microservices architecture, and DevOps tools.
- Strong analytical and problem-solving skills with RCA and log analysis experience.ca Benefits The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Complementary meal coupons
- Company-paid transportation
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving