Job description
Greet arriving guests at the designated airport arrival area and escort them to their assigned vehicles or waiting areas. Monitor flight statuses for both arrivals and departures accurately and provide timely updates to the Concierge and Front Office teams. Log and assign job requests through the dispatching system with precision and clarity Handle both internal and external telephone and email communications promptly and courteously.
Coordinate operational requirements with Reservations, Reception, Concierge and Bell Service teams. Assist guests with the airline-related concerns, including booking, rebooking, and ticket purchases Support guests in lost luggage cases, liaising with airline representatives to provide timely updates and resolutions. Coordinate with airport authorities on matters relating to Customs, Immigration, and operational requirements.
Facilitate processing and renewal of Airport Access Passes and Vehicle Pass application Review and update arrival and departure lists regularly Maintain accurate logs of guest movements and related correspondence Perform additional duties or special assignments as directed by Management Requirements Good command of both written and spoken English; knowledge of another foreign language is advantage minimum relevant experience of Concierge/ Bell Service in the Hotel industry is an advantage Knowledge of local area, hotel facilities, and transportation options.
Professional, approachable, with excellent interpersonal skills and the ability to adapt to evolving guest requirements.