Job description
亮点 / Highlights: 1.Play an active role in shaping and strengthening a fast-growing brand 2.Gain hands-on experience in real-time social media engagement and sentiment management 3.Work in a high-growth, performance-driven environment 4.Collaborate cross-functionally with Brand, Growth, and Product teams 5.Exposure to large-scale campaigns and real market execution
岗位职责 / Duties: 1.Manage user engagement across Keemart’s social media platforms (Instagram, TikTok, X, etc.), including comments and direct messages 2.Ensure timely responses to improve account responsiveness and user satisfaction 3.Monitor daily conversations and identify potential negative sentiment or emerging issues 4.Escalate sensitive cases and assist in preparing appropriate response guidelines 5.Track engagement metrics (response rate, response time, sentiment trends) and prepare weekly reports 6.Benchmark industry best practices and suggest improvements to engagement workflows and tone of voice